1. Where do you ship?
J & F Aquatics Exotics currently ships within the United States only. At this time, we do not offer international shipping.
2. How much does shipping cost?
We offer Free Standard Shipping on all orders shipped within the United States. No minimum purchase is required.
3. How long does delivery take?
Orders are typically processed within 1–3 business days. After shipment, delivery usually takes 4–7 business days.
Estimated Total Delivery Time: 5–10 Business Days
4. What is your order cut-off time?
Orders placed after 4:00 PM (EST) will begin processing on the next business day.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available in the carrier's system.
6. What payment methods do you accept?
We currently accept the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- PayPal
- Shop Pay
- Google Pay
- Apple Pay
All payments are securely processed through encrypted payment systems.
7. Is my payment information secure?
Yes. We use SSL encryption and secure payment processing technology to protect your personal and payment information.
We do not store your complete credit card details on our servers.
8. What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items must be unused, in their original condition, and returned with all original packaging and included accessories.
9. Who pays for return shipping?
If an incorrect product was ordered by the customer, return shipping costs are the responsibility of the customer.
No restocking fees or handling fees apply.
10. How long do refunds take?
Once your return has been received, inspected, and approved, refunds are processed within 7 business days and issued to the original payment method used for the purchase.
11. Do you offer product exchanges?
At this time, we do not offer direct exchanges.
If you would like a different product, we recommend returning the original item (if eligible) and placing a new order.
12. What should I do if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide photos of the item received, the original packaging, the shipping label, and any visible damage.
13. Do aquarium decorations and stones look exactly like the photos?
Many aquarium decorations and natural stones may have slight variations in color, texture, shape, or appearance. These natural differences make each piece unique while maintaining the overall style shown in the product listing.
14. Can aquarium stones and ornaments be used in freshwater and saltwater aquariums?
Most aquarium decorations, ornaments, and stones can be used in both freshwater and saltwater aquariums. We recommend reviewing the individual product description for specific compatibility information before purchase.
15. Can I cancel my order?
Orders may be canceled before 4:00 PM (EST) on the same day they are placed.
Once an order has entered processing or has been shipped, it can no longer be canceled and must follow our return procedure.
16. How can I contact J & F Aquatics Exotics?
Shop Name: J & F Aquatics Exotics
Phone: +1 504-433-2161
E-mail: support@jfaquaticsexotics.com
Address: 506 Terry Pkwy Ste e, Terrytown, LA 70056, United States
Opening Hours: Monday to Sunday | 10 AM - 7 PM
Time Zone: (GMT-05:00) EST (New York)
Our customer support team is happy to assist with questions regarding orders, shipping, returns, products, payments, or general inquiries.